Are the goods all returns?
-No, the majority of items are new and overstock items. We do get some returns. All items are as is and we do not accept returned items.
What is the admin fee per pallet for?
-CityServe YEG is a non-profit organization operated by volunteers. The warehouse has been donated. The goods are donated. There is a cost to truck goods from suppliers, operation costs of the warehouse, and delivery costs to partner organizations. The admin fee goes 100% towards these costs. Currently we ask for an admin fee of $150 per pallet. You can pay the admin fee electronically, by cheque or credit card. An invoice is sent to you with links to payment options once your have received goods.
What if I want less than a pallet?
-Yes, you can order or self select less than a full pallet. Admin fees are based on a pallet so a half a pallet would be half the fee or $75.
When can I pick up a pallet?
-You can pick up a pallet on Monday, Wednesday or Thursday evenings from 6:30 - 8:30 pm and Thursday or Saturday mornings from 9 am to noon. We are closed all long weekends.
Can I pick out my own items?
-Yes, you can self select your own items on Tuesday and Wednesday mornings from 9 am to noon. We ask that you give us a heads up so we have room for all the partners coming.
Do I get any items or can I request items?
-When you place an order by email, simply request types of items you want and what it is for so we can pack accordingly for you. For example, you are a daycare and want items for your facility or you want goods for a newcomer family that has children.
Can I visit the warehouse?
-Yes, someone is there every Tuesday and Wednesday morning from 9 am to noon for a tour. Feel free to stop by!
-No, the majority of items are new and overstock items. We do get some returns. All items are as is and we do not accept returned items.
What is the admin fee per pallet for?
-CityServe YEG is a non-profit organization operated by volunteers. The warehouse has been donated. The goods are donated. There is a cost to truck goods from suppliers, operation costs of the warehouse, and delivery costs to partner organizations. The admin fee goes 100% towards these costs. Currently we ask for an admin fee of $150 per pallet. You can pay the admin fee electronically, by cheque or credit card. An invoice is sent to you with links to payment options once your have received goods.
What if I want less than a pallet?
-Yes, you can order or self select less than a full pallet. Admin fees are based on a pallet so a half a pallet would be half the fee or $75.
When can I pick up a pallet?
-You can pick up a pallet on Monday, Wednesday or Thursday evenings from 6:30 - 8:30 pm and Thursday or Saturday mornings from 9 am to noon. We are closed all long weekends.
Can I pick out my own items?
-Yes, you can self select your own items on Tuesday and Wednesday mornings from 9 am to noon. We ask that you give us a heads up so we have room for all the partners coming.
Do I get any items or can I request items?
-When you place an order by email, simply request types of items you want and what it is for so we can pack accordingly for you. For example, you are a daycare and want items for your facility or you want goods for a newcomer family that has children.
Can I visit the warehouse?
-Yes, someone is there every Tuesday and Wednesday morning from 9 am to noon for a tour. Feel free to stop by!
